Return Policy


All sales are final. If you have received a defective item, please follow the instructions for an exchange below.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:
Link Level 5 Reception
3211 Grant McConachie Way
Richmond, British Columbia V7B 0A4

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.